At Fasata, customer satisfaction is our priority. Please read our refund and return policy carefully before placing an order.
1. Returns
We accept returns and exchanges for damaged or incorrect products only. To initiate a return:
- Contact us within 7 days of receiving your order.
- Email us at athir.mehmood@gmail.com with your order number and a photo of the issue.
- Items must be unused and in original packaging.
2. Refunds
We do not offer monetary refunds. Instead, you will receive:
- A replacement product
- Or store credit (in certain cases)
Refunds are processed only for damaged or wrong items.
3. Non-Returnable Items
- Used or damaged items due to misuse
- Items returned after 7 days without approval
4. Shipping Costs
Shipping charges are non-refundable unless the error was ours.